CANCELLATION & REFUND POLICY

Latest version is of January 12, 2023

This Cancellation & Refund Policy (hereinafter – “Policy”) applies to all memberships that have been, are, or will be indicated in the future on this website, unless otherwise stated.
At KALNURAJS SP. Z O.O. the needs of each client of the properfoodonline.com service (hereinafter – “Service”) are individual.
That is why it is a priority for us that each of our customers is satisfied with the service provided.
Please read the terms and conditions set out in this Policy before making a purchase on the Service so that you understand your rights and what you can expect from us if you are not satisfied with your purchase.

Applicable law

Your claims for refund are processed in accordance with EU and Polish consumer protection laws and under the conditions set out in this Policy.
Under the EU and Polish Consumer Law:
Your purchases of our memberships are protected according to the EU and Polish Consumer Law. For major failures with the service, you are entitled:
- to cancel your service membership with us; and
- to get a refund for a paid membership that does not satisfy your interests and initial request.
We offer refunds in accordance with the EU and Polish Consumer Law.
The EU and Polish Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy electronic goods and services.
If the EU and Polish Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the EU and Polish Consumer Law, the EU and Polish Consumer Law will prevail.

Automatic Membership renewal

Once Your initial membership plan (3-day Trial Membership, hereinafter the “Initial Membership”) comes to an end, for Your convenience, Your membership will automatically be renewed for a 1 (one) Month Membership subscription.
As explained in this Policy You cancel Your membership before the 3 days are up, there will be no further charge. The first payment of 65.85 EUR will be charged after 3 days, and subsequently as close as possible to this date each month. The link for cancellation of the membership will be sent in the first email. For example, if the first payment is due on January 31st, the next payment is due on February 3rd. Please note that You must cancel Your membership before it renews for a subsequent month in order to avoid next month Membership fee. The Membership fees are charged automatically and on a recurring basis until You cancel Your Membership Membership. You can also cancel Your Membership Membership at any time.
The discount rate may be applied on the current and upcoming campaigns. The prices are subject to offers, discounts and changes in favor of the customer may be applied at any time, You will be notified by email beforehand. Please note that we reserve the right to alter discount amount from 10% to 50% (usually varies individually), the exact percentage of discount is sent by email notification before the re-bill charge.

Cancellation of Membership

Trial Membership fee (Membership fee) is 1.95 EUR for the first 3 days. If You cancel Your membership before the 3 days are up, there will be no further charge. The first payment of 65.85 EUR will be charged after 3 days, and subsequently as close as possible to this date each month. For example, if the first payment is due on January 31st, the next payment is due on February 3rd. Please note that You must cancel Your membership before it renews for a subsequent month in order to avoid the next month Membership fee. The Membership fees are charged automatically and on a recurring basis until You cancel Your Membership. You can also cancel Your Membership at any time. No further charges will be made after cancellation. In order to cancel, please feel free to contact us via e-mail: support@properfoodonline.com or phone +48 22 307 29 63.

You will be charged in your local currency based the exchange rate at the moment of your purchase - 1.95 EUR for Trial Service and 65.85 EUR since the first day after the Trial Service period end up correspondingly.

Response time and approach

The billing system used by the Site or our authorized agents provides extensive credit card fraud protection measures and includes many features to protect users from accidental charges. We will issue refunds in our sole and absolute discretion. We also do not accept refunds based on individual sensitivities or intolerances. If You believe that You for some reason deserve a refund of a prior membership fee, please email us at support@properfoodonline.com or give us a call +48 22 307 29 63. All requests for refunds must be made by the person who originally purchased the membership. Once we receive Your request, it will be reviewed and processed. All refunds are processed from Monday to Friday from 9:00 to 21:00. In order to receive a refund, please contact our support on +48 22 307 29 63, or email us at support@properfoodonline.com.
We do not provide cash refunds; the requested transaction is refunded back to the customer by our authorized billing agent.
If an issued refund is for a recurring billing, only the most recent payment will be refunded. A refund for a recurring billing will result in an immediate cancellation of recurring service.

Refund on Membership

All requests for refunds must be made by the person who originally purchased the membership.
Any refunds will pay in the same form as the original purchase to the same account or credit card as was used to make the original purchase.
You may contact us to discuss a return using the information specified in the "Contact us" section of this Policy.

Descriptor

Please be aware that the descriptor (or subject line that appears on Your credit card) entry will be profdonl.com +48 22 307 29 63, pfoodonl.com +48 22 307 29 63, properfoodonline.com +48 22 307 29 63, pfoodpay.com +48 22 307 29 63, propdiet.com Warsaw, properfoodpay.com +48 22 307 29 63 operated by KALNURAJS SP. Z O.O. an eCommerce merchant located in Poland.

Contact us

If you wish to contact us and ask additional questions about this Policy - you may contact us at: support@properfoodonline.com, +48 22 307 29 63.